As a patient, you can expect for us to provide all clinically necessary treatment on the NHS. This means treatment that in our opinion, is necessary to protect and maintain good oral health. The guide for the types of treatment this could be is available from reception, is displayed in our practice information leaflet, or on our NHS area on our website.
If you want to have any cosmetic dental treatment, such as tooth whitening, this will be done privately. Also, any restorative treatment of a purely cosmetic nature, such as a change of a filling due to colour only, would also be considered private treatment.
Complex treatment such as implants are not usually available on the NHS, there is a strict referral criterion that determines whether or not you qualify to receive this treatment. If you meet this criterion, funding will be applied for on your behalf.
We will always discuss the available options with you, including both NHS and private where applicable. At your treatment appointments, we will ask you to confirm that you understand the treatment being provided to you, and give you the opportunity to ask any questions.
Before any band 2 or band 3 treatment is performed, we will provide you with a written statement of the costs, if you have also elected for private treatment this will be shown on the estimate. If there are any changes to your treatment plan, regardless of whether the cost will change, we will provide this information to you in writing.
At the start of every course of treatment, we will carry out a thorough examination of your teeth, gums, soft tissue and TMJ (jaw joint). This will be done using various diagnostic techniques, including radiographs, clinical examination and by listening to your concerns.
Once your course of treatment is complete, we will set your recall interval. This varies from patient to patient, dependent on their own specific needs. Please ask at reception for more details, or visit our NHS tab on the website for more information.
What we ask of you
We ask that if you cannot attend an appointment, that you give us at least 24 hours notice so that we can utilise your appointment time. Unfortunately, if you give us less than 24 hours notice of a cancellation or fail to attend for an appointment two times within the space of a year, we will remove you from our NHS patient list.
We also ask that patients pay their bills promptly, on departure from their examination and the remainder at the end of their course of treatment. For band three treatments, the payment is split into three parts – payment on departure for examination, £100 payment after the impressions for the appliance, and the remainder at the end of the treatment. Failure to pay at the end of the course of treatment could result in removal from our patient list.
If you do not understand your treatment, or have any concerns, we ask that you contact the practice so that we can assist you further and provide care that meets your needs.