Feedback on our service
If you feel that we have not provided the standard of care that you should rightfully expect, we ask that you let us know of your complaint so that we can improve our
standard of care in the future. Should you wish to raise a complaint, it will be investigated thoroughly, and we will write to you with the outcome. We will not discriminate against anyone who raises
If you have a complaint, please inform the practice manager, either in writing, by telephone, coming into the practice, or by using the website feedback form. If the manager is not available, reception will inform you when she will be available, and the matter will be brought to her immediate attention. If your complaint is regarding clinical care or the associated charges, the matter will normally be raised with the treating dentist, unless you indicate that you do not want this to happen.
Once the complaint has been received, we will investigate the complaint, and contact you to find out more information if required. Our investigation will most likely involve discussion with the persons concerned with your care, and reviewing the clinical records.
Once we have reached an outcome, we will write to you with our findings, and include a report to demonstrate that a repeat occurence of the incident will not happen. We always hope to reach an outcome that meets your needs, however if you are not satisfied with our response then a complaint can be made to:
The Dental Complaints Service (08456 120 540)
NHS Commissioning Board, PO BOX 16738, Redditch, B97 9PT,Tel 0300 311 2233, e-mail email@example.com
The Care Quality Commission: Telephone: 03000 616161, Fax: 03000 616171
The General Dental Council on 020 7167 6000